CANCELLATION POLICY
This mutual Agreement for Sale is assumed to be initiated on this day of subscribing to the services of M/s. HOUZAG INFRASTRUCTURE SERVICES LLP., A company incorporated under the provisions of Indian Companies Act 1956, having its registered office at: Houzag B-1, SAI KRISHNA, Road No 36, CBI Colony, Jubilee Hills, Hyderabad, Telangana 500033, Represented by its Authorized Signatory, Mrs. Shoba Rani, aged about 49 years,.
[Hereinafter referred to as the “SERVICE PROVIDER” (which expression shall unless repugnant to the context or meaning thereof be deemed to mean and include its successor-in-interest, executors, administrators and permitted assignees)]
IN FAVOUR OF
Whom so ever subscribe to the Services of Houzag Infrastructure Services LLP.
[Hereinafter called the “USER’s/SUBSCRIBER’s” (which expression shall unless repugnant to the context or meaning thereof be deemed to mean and include his/her heirs, executors, administrators, successors-in-interest and permitted assignees)]
For Overseas Customers
The user/s or Subscriber/s, if resident outside India, shall be solely responsible for complying with the necessary formalities as laid down in Foreign Exchange Management Act, 1999, Reserve Bank of India Act, 1934 and the Rules and Regulations made thereunder or any statutory amendment(s) modification(s) made thereof and all other applicable laws including that of remittance of payment acquisition for subscribing to the services in India etc. Any refund, if provided in terms of this contract shall be made in accordance with the provisions of Foreign Exchange Management Act, 1999 or the statutory enactments or amendments thereof and the Rules and Regulations of the Reserve Bank of India or any other applicable law.
The user/s or Subscriber/s understands and agrees that in the event of any failure on his/her part to comply with the applicable guidelines issued by the Reserve Bank of India, he/she may be liable for any action under the Foreign Exchange Management Act, 1999 or other laws as applicable, as amended from time to time.
The service provider accepts no responsibility in regard to this matter. The user/s or Subscriber’s shall keep the Service provider fully indemnified and harmless in this regard.
The user/s or Subscriber/s agrees that, the property details which was shared to service provider is owned by him/her and incase if found that, if the property belongs to any third person and any legal litigation arises from him/her shall be solely dealt by user and will indemnify service provider completely.
SUBSCRIPTION CHARGES
The ‘Total subscription charges’ excludes Taxes (consisting of tax paid or payable by the “Service Provider” by way of GST and Cess or any other similar taxes which may be levied, in connection with the services extended by the Service Provider,) up to the date of closure of Service period.
CANCELLATION AND REFUND DURATION
Please Note* - Full amount refund without deductions is applicable for the user's or Subscribers,
cancelling the service order within 150days or 5months from the date of subscription..
The User/s or Subscriber/s shall have an option to cancel the service subscription, In case, if not happy with the services provided by M/s Houzag Infrastructure Services LLP..
User/s are requested to write an email mentioning the reason for cancellation to " info@houzag.com" along with refund request and Bank Account details, this will enable the service Provider to initiate the transfer of paid amount via NEFT (National Electronic Funds Transfer) within maximum period of 30days after receiving the email on service cancellation from the User/s or Subscriber/s.
The User/s or Subscriber/s shall have an option to cancel the service subscription, In case, if not happy with the services provided by M/s Houzag Infrastructure Services LLP..
User/s are requested to write an email mentioning the reason for cancellation to " info@houzag.com" along with refund request and Bank Account details, this will enable the service Provider to initiate the transfer of paid amount via NEFT (National Electronic Funds Transfer) within maximum period of 30days after receiving the email on service cancellation from the User/s or Subscriber/s.
The user/s or Subscriber/s shall have the option to withdraw the subscription, in which case the service provider shall be liable to refund the entire money paid by the user’s within 30days from the date of USER/S withdrawal request.
The user/s or Subscriber/s agrees that, any service withdrawal request received from user/s after 150days of subscription, the service provider shall deduct the proportionate amount charged towards service period offered and balance amount shall be paid within 30days from withdrawal request.
After refund of the money paid by the Service provider, the user or Subscriber agrees that he/ she shall not have any rights, claims on subscribed services etc. against the service provider and shall be released and discharged from all its obligations and liabilities under this Terms.
The user/s or Subscriber/s agrees and confirms that, in the event it becomes impossible for the Service provider to extend the services due to Force Majeure conditions, then this term shall stand terminated and the service provider shall refund outstanding amount proportionate to leftover service tenure within 90 days from the intimation date to the USER OR SUBSCRIBER. The service provider shall intimate the user about service discontinuation at least thirty days prior to such business closure.
For any queries, or want to share feedback, feel free to contact or write to us on info@houzag.com or call +91 912 12 12 790.
Refund Mode
| Refund Mode | Refund Time-frame |
|---|---|
| For Online Payments | |
| Credit Card/Debit Cards | 5-8 Business Days |
| Net Banking Account (Credited to Bank Account) | 2-5 Business Days |
| NEFT to Bank Account | 2-4 Business Days |
| UPI Linked Bank Account | 2-4 Business Days |
| Cheque | 8-10 Business Days |
1 ) The user/s or Subscriber/s agrees and confirms that, in the event it becomes impossible for the Service provider to extend the services due to Force Majeure conditions, then this term shall stand terminated and the service provider shall refund outstanding amount proportionate to leftover service tenure within 90 days from the intimation date to the USER OR SUBSCRIBER. The service provider shall intimate the user about service discontinuation at least thirty days prior to such business closure.
2 ) If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
3 )We will send you an e-mail asking you to call or mail us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.
Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
The refunds will be made after deducting applicable Tax. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase.